Freight damage claim process template

Steps in this flowchart

• Shipment delivered
• Inspect freight before signing POD
• Visible damage or shortage?
• Note exceptions on proof of delivery
• Sign clean & open cartons
• Concealed damage found?
• No claim
• Report to carrier within 5 days
• Photograph damage & keep packaging
• Request carrier inspection
• Compile invoice, BOL, POD & repair quotes
• File claim within 9 months under Carmack
• Carrier acknowledges within 30 days
• Carrier accepts liability?
• Settlement offer
• Appeal with evidence
• Appeal successful?
• Cargo insurance claim or litigation
• Payment received & close claim
• Claim closed

How to use this flowchart template

1. Click Open in the editor. The flowchart opens on a new page in FlowDiagram — nothing is uploaded and there is no sign-up.
2. Rename, add or delete shapes and drag them where you want; connectors stay attached as things move.
3. Drop in vendor logos from the library — 1,160 of them, including every AWS, Azure and Google Cloud service icon — or restyle it with the colour and theme controls.
4. Prefer text? Edit the Mermaid source below and paste it in through ☰ → Import diagram (see the Mermaid editor); it imports as an editable diagram.
5. Export to PNG, SVG or PDF, or press Ctrl+L for a link that carries the whole diagram.

Mermaid source

The whole template is the text below. Paste it into FlowDiagram, keep it in Git next to the code it describes, or hand it to an AI assistant to extend.

flowchart TD
  A((Shipment delivered)) --> B[Inspect freight before signing POD]
  B --> C{Visible damage or shortage?}
  C -->|Yes| D[Note exceptions on proof of delivery]
  C -->|No| E[Sign clean & open cartons]
  E --> F{Concealed damage found?}
  F -->|No| G((No claim))
  F -->|Yes| H[Report to carrier within 5 days]
  D --> I[Photograph damage & keep packaging]
  H --> I
  I --> J[Request carrier inspection]
  J --> K[Compile invoice, BOL, POD & repair quotes]
  K --> L[File claim within 9 months under Carmack]
  L --> M[Carrier acknowledges within 30 days]
  M --> N{Carrier accepts liability?}
  N -->|Yes| O[Settlement offer]
  N -->|No| P[Appeal with evidence]
  P --> Q{Appeal successful?}
  Q -->|Yes| O
  Q -->|No| R[Cargo insurance claim or litigation]
  O --> S[Payment received & close claim]
  R --> S
  S --> T((Claim closed))

Related: Mermaid editor · All logistics & transportation templates · All 521 templates