FlowDiagram
Retail & e-commerce operationsMermaid

Order fulfillment process template

Order placed to delivered, the standard operations view of fulfillment. This flowchart template contains 17 labelled steps, 4 decision points, branches such as “Yes”, “No”.

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  • Fully editable shapes and connectors, not a screenshot
  • Export PNG, SVG or PDF, or share it as a link
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Steps in this flowchart

  • Order placed
  • Fraud screening
  • Risk high?
  • Manual review
  • Approve?
  • Cancel & refund
  • Route to nearest warehouse
  • All items in stock?
  • Split shipment or backorder
  • Pick & pack
  • Carrier label
  • Shipped: tracking email
  • In transit
  • Delivery attempt ok?
  • Reschedule or pickup point
  • Delivered
  • Review request after 7 days

How to use this flowchart template

  1. Click Open in the editor. The flowchart opens on a new page in FlowDiagram — nothing is uploaded and there is no sign-up.
  2. Rename, add or delete shapes and drag them where you want; connectors stay attached as things move.
  3. Drop in vendor logos from the library — 1,160 of them, including every AWS, Azure and Google Cloud service icon — or restyle it with the colour and theme controls.
  4. Prefer text? Edit the Mermaid source below and paste it in through ☰ → Import diagram (see the Mermaid editor); it imports as an editable diagram.
  5. Export to PNG, SVG or PDF, or press Ctrl+L for a link that carries the whole diagram.

Mermaid source

The whole template is the text below. Paste it into FlowDiagram, keep it in Git next to the code it describes, or hand it to an AI assistant to extend.

flowchart LR
  A((Order placed)) --> B[Fraud screening]
  B --> C{Risk high?}
  C -->|Yes| D[Manual review]
  D --> E{Approve?}
  E -->|No| F((Cancel & refund))
  E -->|Yes| G[Route to nearest warehouse]
  C -->|No| G
  G --> H{All items in stock?}
  H -->|No| I[Split shipment or backorder]
  I --> J[Pick & pack]
  H -->|Yes| J
  J --> K[Carrier label]
  K --> L[Shipped: tracking email]
  L --> M[In transit]
  M --> N{Delivery attempt ok?}
  N -->|No| O[Reschedule or pickup point]
  O --> M
  N -->|Yes| P[Delivered]
  P --> Q((Review request after 7 days))

Related: Mermaid editor · All retail & e-commerce operations templates · All 521 templates