FlowDiagram
Retail & e-commerce operationsMermaid

Online checkout flow template

Cart to confirmation, the exact path a UX or product team maps to reduce cart abandonment. This flowchart template contains 21 labelled steps, 6 decision points, branches such as “No”, “Yes”.

Open in the editor →
  • Free — no account, no trial, no watermark
  • Fully editable shapes and connectors, not a screenshot
  • Export PNG, SVG or PDF, or share it as a link
  • Private: the diagram never leaves your browser

Steps in this flowchart

  • Cart reviewed
  • Signed in?
  • Guest checkout or sign in
  • Saved address loaded
  • Enter shipping address
  • Address validated?
  • Choose delivery option
  • Promo code?
  • Code valid?
  • Show error
  • Apply discount
  • Calculate tax & total
  • Enter payment
  • 3-D Secure required?
  • Bank challenge
  • Authorised?
  • Payment declined message
  • Create order
  • Reserve inventory
  • Confirmation page & email
  • Order placed

How to use this flowchart template

  1. Click Open in the editor. The flowchart opens on a new page in FlowDiagram — nothing is uploaded and there is no sign-up.
  2. Rename, add or delete shapes and drag them where you want; connectors stay attached as things move.
  3. Drop in vendor logos from the library — 1,160 of them, including every AWS, Azure and Google Cloud service icon — or restyle it with the colour and theme controls.
  4. Prefer text? Edit the Mermaid source below and paste it in through ☰ → Import diagram (see the Mermaid editor); it imports as an editable diagram.
  5. Export to PNG, SVG or PDF, or press Ctrl+L for a link that carries the whole diagram.

Mermaid source

The whole template is the text below. Paste it into FlowDiagram, keep it in Git next to the code it describes, or hand it to an AI assistant to extend.

flowchart TD
  A((Cart reviewed)) --> B{Signed in?}
  B -->|No| C[Guest checkout or sign in]
  B -->|Yes| D[Saved address loaded]
  C --> E[Enter shipping address]
  E --> F{Address validated?}
  F -->|No| E
  F -->|Yes| G[Choose delivery option]
  D --> G
  G --> H{Promo code?}
  H -->|Yes| I{Code valid?}
  I -->|No| J[Show error]
  J --> H
  I -->|Yes| K[Apply discount]
  H -->|No| L[Calculate tax & total]
  K --> L
  L --> M[Enter payment]
  M --> N{3-D Secure required?}
  N -->|Yes| O[Bank challenge]
  O --> P{Authorised?}
  N -->|No| P
  P -->|No| Q[Payment declined message]
  Q --> M
  P -->|Yes| R[(Create order)]
  R --> S[Reserve inventory]
  S --> T[Confirmation page & email]
  T --> U((Order placed))

Related: Mermaid editor · All retail & e-commerce operations templates · All 521 templates