IT service request fulfilment template

Steps in this flowchart

• User opens ServiceNow portal
• Pick catalogue item: laptop, software, access
• Complete request form
• Approval required?
• Manager approval
• Approved?
• Request rejected & user notified
• Fulfilment type?
• Orchestration runbook
• Assign to fulfilment group
• Automation succeeded?
• User confirms fulfilment
• Hardware in stock?
• Order from supplier
• Build & configure with Intune
• Deliver or ship to user
• Satisfaction survey
• Request closed

How to use this flowchart template

1. Click Open in the editor. The flowchart opens on a new page in FlowDiagram — nothing is uploaded and there is no sign-up.
2. Rename, add or delete shapes and drag them where you want; connectors stay attached as things move.
3. Drop in vendor logos from the library — 1,160 of them, including every AWS, Azure and Google Cloud service icon — or restyle it with the colour and theme controls.
4. Prefer text? Edit the Mermaid source below and paste it in through ☰ → Import diagram (see the Mermaid editor); it imports as an editable diagram.
5. Export to PNG, SVG or PDF, or press Ctrl+L for a link that carries the whole diagram.

Mermaid source

The whole template is the text below. Paste it into FlowDiagram, keep it in Git next to the code it describes, or hand it to an AI assistant to extend.

flowchart TD
  USER([User opens ServiceNow portal]) --> CATALOG[Pick catalogue item: laptop, software, access]
  CATALOG --> FORM[Complete request form]
  FORM --> NEEDAPP{Approval required?}
  NEEDAPP -->|Yes| MGR[Manager approval]
  MGR --> OK{Approved?}
  OK -->|No| REJECTED([Request rejected & user notified])
  NEEDAPP -->|No| ROUTE{Fulfilment type?}
  OK -->|Yes| ROUTE
  ROUTE -->|Automated| AUTO[Orchestration runbook]
  ROUTE -->|Manual| QUEUE[Assign to fulfilment group]
  AUTO --> AUTOOK{Automation succeeded?}
  AUTOOK -->|No| QUEUE
  AUTOOK -->|Yes| CONFIRM[User confirms fulfilment]
  QUEUE --> STOCK{Hardware in stock?}
  STOCK -->|No| ORDER[Order from supplier]
  STOCK -->|Yes| BUILD[Build & configure with Intune]
  ORDER --> BUILD
  BUILD --> DELIVER[Deliver or ship to user]
  DELIVER --> CONFIRM
  CONFIRM --> SURVEY[Satisfaction survey]
  SURVEY --> CLOSED([Request closed])

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