Generic troubleshooting decision tree template

Steps in this flowchart

• Problem reported
• Can you reproduce it?
• Collect logs, screenshots & timestamps
• Monitor for recurrence
• Happened again?
• Close as not reproducible
• Affects one user or many?
• Declare incident & notify status page
• Recent change on device or account?
• Roll back the change
• Search known-issues knowledge base
• Resolved?
• Known fix found?
• Apply documented fix
• Escalate to tier 2 with findings
• Document cause & fix
• Ticket resolved

How to use this flowchart template

1. Click Open in the editor. The flowchart opens on a new page in FlowDiagram — nothing is uploaded and there is no sign-up.
2. Rename, add or delete shapes and drag them where you want; connectors stay attached as things move.
3. Drop in vendor logos from the library — 1,160 of them, including every AWS, Azure and Google Cloud service icon — or restyle it with the colour and theme controls.
4. Prefer text? Edit the Mermaid source below and paste it in through ☰ → Import diagram (see the Mermaid editor); it imports as an editable diagram.
5. Export to PNG, SVG or PDF, or press Ctrl+L for a link that carries the whole diagram.

Mermaid source

The whole template is the text below. Paste it into FlowDiagram, keep it in Git next to the code it describes, or hand it to an AI assistant to extend.

flowchart TD
  START([Problem reported]) --> REPRO{Can you reproduce it?}
  REPRO -->|No| LOGS[Collect logs, screenshots & timestamps]
  LOGS --> MONITOR[Monitor for recurrence]
  MONITOR --> AGAIN{Happened again?}
  AGAIN -->|No| CLOSE([Close as not reproducible])
  AGAIN -->|Yes| REPRO
  REPRO -->|Yes| SCOPE{Affects one user or many?}
  SCOPE -->|Many| OUTAGE[Declare incident & notify status page]
  SCOPE -->|One| CHANGE{Recent change on device or account?}
  CHANGE -->|Yes| ROLLBACK[Roll back the change]
  CHANGE -->|No| KB[Search known-issues knowledge base]
  ROLLBACK --> FIXED{Resolved?}
  KB --> MATCH{Known fix found?}
  MATCH -->|Yes| APPLY[Apply documented fix]
  MATCH -->|No| ESCALATE[Escalate to tier 2 with findings]
  APPLY --> FIXED
  FIXED -->|Yes| DOC[Document cause & fix]
  FIXED -->|No| ESCALATE
  OUTAGE --> ESCALATE
  ESCALATE --> DOC
  DOC --> DONE([Ticket resolved])

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